Enhancing HR Efficiency for a
Global Leading Taxation Services Firm
Streamlining HR Support and Reducing Service Delivery Costs
Business context
A global top taxation services and advisory firm faced challenges with fragmented HR support due to global teams and localized HR policies. This fragmentation led to high costs of service delivery and presented an opportunity to improve employee Net Promoter Score (NPS). Addressing these issues required a comprehensive strategy to streamline HR processes and enhance the overall efficiency and effectiveness of HR support.
- Global teams, localized HR policies, fragmented HR support
- High cost of service delivery
- Opportunity to improve employee NPS
Algoleap Solution
Algoleap addressed the HR challenges of the global taxation services and advisory firm by implementing a comprehensive solution. This involved building out ServiceNow HR apps and establishing an employee service center to handle Level 0 (L0) and Level 1 (L1) shared services queries across the enterprise. A chat agent was deployed at the front end to streamline interactions. The solution spanned 32 geographies and supported over 6,000 staff, ensuring consistent and efficient HR support.
- Built out ServiceNow HR apps
- Established an employee service center to address L0/L1 shared services queries across the enterprise
- Deployed a chat agent at the front end
- Spanned 32 geographies, supporting over 6,000 staff
Business Impact
Algoleap’s solutions significantly impacted the global taxation services and advisory firm by improving the employee experience and creating a single point portal for all application integration. The solution provided powerful BI reports for AI-based analytics and achieved approximately 30% reduction in service delivery costs, showcasing the efficiency and effectiveness of the implemented strategies.
- Improved employee experience
- Single point portal for all application integration
- Provided powerful BI reports for AI-based analytics
- Achieved ~30% reduction in service delivery costs
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