Optimizing Technology Delivery for a
Leading Taxation Services Firm
Addressing Skill Disparities and Quality Gaps in Rapid Tech Deployments
Business context
A leading taxation services firm with over $1 billion in revenue faced the challenge of delivering a massive technology agenda within a short time frame. Despite ramping up PODs (Product Oriented Delivery teams), the firm struggled with disparate levels of skills and knowledge across teams. This disparity, particularly in Quality Engineering & Assurance (QEA), resulted in increased time to market, lower say/do ratios, and quality leakages, highlighting the need for a strategic approach to enhance skills and streamline processes.
- Massive tech agenda to be delivered in a short time span
- PODs were ramped up but with disparate levels of skills and knowledge
- QEA (Quality engineering & assurance) – major gap area, leading to higher time to market, sub-par say/do ratios, quality leakages
Algoleap Solution
Algoleap addressed the significant Quality Engineering & Assurance (QEA) challenges faced by the taxation services firm by establishing a shared services Center of Excellence (COE) for the enterprise. Algoleap managed the skilling and deliverables of QEA team members deployed across various PODs. By focusing on automation and engineering skills, Algoleap enabled the QEA team members to meet the high-velocity needs of the firm’s technology programs, ensuring consistent and quality-driven deliverables.
- QEA shared services COE set up for the enterprise
- QEA team members deployed on various PODs, but skilling/deliverables managed by Algoleap
- Focus on automation/engineering skills enabled QEA team members to match the expectations of the velocity needs of the programs
Business Impact
Algoleap’s solution led to significant business impact for the taxation services firm. With a dedicated team of over 20 experienced QEA shared services members proficient in automation tools like Playwright, Selenium, and custom development, the firm achieved timely and high-impact deliveries. Over a span of 12 months, more than 80 releases were successfully executed, demonstrating the efficiency and effectiveness of Algoleap’s strategic approach to Quality Engineering & Assurance.
- On time, high impact delivery
- 20+ QEA shared services team ( all experienced with automation – Playwright, Selenium, Custom dev)
- 80+ releases over 12 months
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